Update and confirm BIOS / Windows packages / drivers with the latest version in your laptop.First, please check the connection and appearance of the battery/AC adapter. ![]() To provide you more detailed instruction, you can also click ASUS Youtube video link below to know more about How to fix the battery cannot provide power/be charged, or be fully charge If you are unsure about the functionality of the USB Type-C port, you can refer to this article to download the user manual specific to your computer model: How to search for and download user manuals. Note: If you are using USB Type-C charging, please ensure that the USB Type-C port on your computer supports battery charging and power delivery for your laptop. ![]() ![]() If you experience problems where the battery cannot power the laptop, charge, or be fully charged, please refer to this article and follow the troubleshooting steps. Troubleshooting - Battery cannot provide power/be charged, or be fully charge or Notebook will not boot with battery
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